Privacy Policy

Version: 03 June 2025

Important note
The following is a full, literal English translation of our original German privacy policy. It is provided for your convenience; only the German version is legally binding. Nevertheless, every effort has been made to translate each clause as precisely as possible so that this document is equally comprehensive and legally effective within the meaning of the EU General Data Protection Regulation (“GDPR”).

Controller within the meaning of the GDPR:
Calm Rent GmbH
Adolf-Braun-Str. 6
90429 Nuremberg
Germany

Represented by: Daniel Klingelmann, Simon Rascher
Business activity: Administration of rental and individually owned property

Telephone: +49 (0)89 2441 314-21
E-mail: info@calmrent.de

Supervisory authority (trade law):
IHK für München und Oberbayern
Max-Joseph-Straße 2
80333 Munich
https://www.ihk-muenchen.de/de/

2. Contact for Data-Protection Matters
If you have any questions on data protection, you can contact us directly:

Calm Rent GmbH
E-mail: info@calmrent.de
Telephone: +49 (0)89 2441 314-21
Address: Adolf-Braun-Str. 6, 90429 Nuremberg, Germany

3. General Notes on Data Processing

3.1 Scope of the processing of personal data
We process personal data of our users only insofar as this is necessary to provide a functional website and our contents and services. The processing of personal data of our users generally takes place only after the user has given consent. An exception applies in those cases in which obtaining prior consent is not possible for practical reasons and the processing of the data is permitted by statutory provisions.

3.2 Legal basis for the processing of personal data
Insofar as we obtain the data subject’s consent for the processing of personal data, Art. 6 (1) (a) GDPR serves as the legal basis.
Where the processing of personal data is necessary for the performance of a contract to which the data subject is party, Art. 6 (1) (b) GDPR serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures.
Insofar as processing of personal data is necessary for compliance with a legal obligation to which our undertaking is subject, Art. 6 (1) (c) GDPR serves as the legal basis.
If the processing is necessary for the purposes of the legitimate interests pursued by our undertaking or by a third party and such interests are not overridden by the interests, fundamental rights and freedoms of the data subject, Art. 6 (1) (f) GDPR serves as the legal basis.

3.3 Erasure of data and storage period
The personal data of the data subject will be erased or blocked as soon as the purpose of storage ceases to apply. Storage may take place beyond that time if this was provided for by the European or national legislator in Union regulations, laws or other provisions to which the controller is subject. Data will also be blocked or erased if a storage period prescribed by the aforementioned standards expires, unless further storage of the data is required for the conclusion or performance of a contract.

4. Provision of the Website and Creation of Log Files

4.1 Description and scope of data processing
Whenever our website is accessed, our system automatically records data and information from the computer system of the accessing computer.

The following data are collected:

• information about the browser type and version used
• the user’s operating system
• the user’s internet service provider
• the user’s IP address
• date and time of access
• websites from which the user’s system reaches our website
• websites that are accessed by the user’s system via our website

The data are also stored in the log files of our system. These data are not stored together with other personal data of the user.

4.2 Legal basis for data processing
The legal basis for the temporary storage of the data and the log files is Art. 6 (1) (f) GDPR.

4.3 Purpose of data processing
The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user’s computer. For this purpose, the user’s IP address must remain stored for the duration of the session.
Storage in log files is carried out to ensure the functionality of the website. In addition, the data serve us to optimise the website and to ensure the security of our information-technology systems. No evaluation of the data for marketing purposes takes place in this context.
These purposes also constitute our legitimate interest in data processing pursuant to Art. 6 (1) (f) GDPR.

4.4 Duration of storage
The data are erased as soon as they are no longer necessary to achieve the purpose for which they were collected. In the case of data collection for the provision of the website, this is the case when the respective session has ended.
In the case of storage of data in log files, this is the case after seven days at the latest. Storage beyond this is possible. In that case, the users’ IP addresses are erased or pseudonymised so that assignment of the calling client is no longer possible.

4.5 Possibility of objection and elimination
The collection of the data for the provision of the website and the storage of the data in log files are absolutely necessary for the operation of the website. Consequently, there is no possibility for the user to object.

5. Hosting by Wix.com

5.1 Description and scope of data processing
Our website is hosted by Wix.com. Provider is Wix.com Ltd., 40 Namal Tel Aviv St., Tel Aviv 6350671, Israel (“Wix”).
When you visit our website, Wix records various log files, including your IP address. Details can be found in Wix’s privacy policy: https://de.wix.com/about/privacy

5.2 Legal basis
The use of Wix is based on Art. 6 (1) (f) GDPR. We have a legitimate interest in the most reliable presentation of our website possible.

5.3 Data-processing agreement
We have concluded a data-processing agreement (“DPA”) with Wix. This is a contract required by data-protection law that ensures Wix processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

5.4 Transfer to third countries
Wix also processes data outside the European Union (in particular in the USA and Israel). This is done on the basis of the European Commission’s Standard Contractual Clauses. Details: https://de.wix.com/about/privacy

6. Contact Form and E-mail Contact

6.1 Description and scope of data processing
A contact form is available on our website that can be used for electronic contact. If a user takes advantage of this option, the data entered in the input mask are transmitted to us and stored. These data are:

• name
• e-mail address
• telephone number
• location of the property
• type of property
• current situation
• message text

At the time the message is sent, the following data are also stored:

• the user’s IP address
• date and time of submission

During the sending process your consent is obtained for the processing of the data, and reference is made to this privacy policy.

Alternatively, you can contact us via the e-mail address provided. In this case, the user’s personal data transmitted with the e-mail will be stored.

No data are passed on to third parties in this context. The data are used exclusively for processing the conversation.

6.2 Legal basis for data processing
The legal basis for the processing of the data is Art. 6 (1) (a) GDPR where the user’s consent has been obtained.
The legal basis for the processing of data transmitted in the course of sending an e-mail is Art. 6 (1) (f) GDPR. If the e-mail contact is aimed at the conclusion of a contract, an additional legal basis for the processing is Art. 6 (1) (b) GDPR.

6.3 Purpose of data processing
The processing of the personal data from the input mask serves us solely to handle the contact. In the case of contact by e-mail, this also constitutes the necessary legitimate interest in processing the data.
The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information-technology systems.

6.4 Duration of storage
The data are erased as soon as they are no longer necessary to achieve the purpose for which they were collected. For the personal data from the input mask of the contact form and those sent by e-mail, this is the case when the respective conversation with the user has ended. The conversation is deemed ended when it can be inferred from the circumstances that the relevant matter has been conclusively clarified.
The additional personal data collected during the sending process are erased after a period of seven days at the latest.

6.5 Possibility of objection and elimination
The user has the possibility at any time to withdraw his or her consent to the processing of personal data. If the user contacts us by e-mail, he or she may object to the storage of personal data at any time. In such a case, the conversation cannot be continued.
A simple notice by e-mail to info@calmrent.de is sufficient for the withdrawal or objection.
All personal data stored in the course of making contact will be erased in this case.

7. Google Fonts

7.1 Description and scope of data processing
This site uses so-called Google Fonts for the uniform display of typefaces, which are provided by Google. When you call up a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly.
For this purpose, the browser you use must connect to Google’s servers. This enables Google to know that our website was accessed via your IP address. The use of Google Fonts takes place on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in the uniform presentation of the typeface on its website. If appropriate consent has been requested, the processing takes place exclusively on the basis of Art. 6 (1) (a) GDPR; the consent can be withdrawn at any time.
If your browser does not support web fonts, a standard font from your computer will be used.

7.2 Further information
Further information on Google Fonts is available at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://policies.google.com/privacy

8. Cookies

8.1 Description and scope of data processing
Our website uses cookies. Cookies are text files that are stored in the internet browser or by the internet browser on the user’s computer system. When a user calls up a website, a cookie can be stored on the user’s operating system. This cookie contains a characteristic character string that enables the browser to be clearly identified when the website is called up again.
We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser can be identified even after a page change.

8.2 Cookie management by Wix
Our website uses Wix’s cookie-management system. You can manage your cookie settings and give or refuse your consent via the corresponding cookie banner.

8.3 Legal basis for data processing
The legal basis for the processing of personal data using technically necessary cookies is Art. 6 (1) (f) GDPR.
The legal basis for the processing of personal data using cookies for analytics and marketing purposes is Art. 6 (1) (a) GDPR where the user has given the relevant consent.

8.4 Purpose of data processing
The purpose of using technically necessary cookies is to make websites easier to use for users. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser be recognised even after a page change.
The user data collected by technically necessary cookies are not used to create user profiles.
These purposes also constitute our legitimate interest in the processing of personal data pursuant to Art. 6 (1) (f) GDPR.

8.5 Duration of storage, possibility of objection and elimination
Cookies are stored on the user’s computer and transmitted to our site by the user. Therefore, you as the user have full control over the use of cookies. By changing the settings in your internet browser, you can disable or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time. This can also be done automatically. If cookies are disabled for our website, it is possible that not all functions of the website can be fully used.
You can also manage your cookie settings via our cookie banner, which is displayed when you first visit the website.

9. Rights of the Data Subject
If personal data concerning you are processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the controller:

9.1 Right of access
You can request confirmation from the controller as to whether personal data concerning you are being processed.
If such processing is occurring, you can request information from the controller about:
• the purposes for which the personal data are processed;
• the categories of personal data that are processed;
• the recipients or categories of recipients to whom the personal data concerning you have been disclosed or are still being disclosed;
• the planned duration of storage of the personal data concerning you or, if specific information in this respect is not possible, criteria for determining the storage period;
• the existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by the controller or a right to object to such processing;
• the existence of a right to lodge a complaint with a supervisory authority;
• any available information about the origin of the data, if the personal data are not collected from the data subject;
• the existence of automated decision-making, including profiling, referred to in Art. 22 (1) and (4) GDPR and—at least in those cases—meaningful information about the logic involved as well as the significance and the envisaged consequences of such processing for the data subject.

You have the right to be informed whether personal data concerning you are transferred to a third country or to an international organisation. In this context, you can request to be informed of the appropriate safeguards pursuant to Art. 46 GDPR relating to the transfer.

9.2 Right to rectification
You have a right to rectification and/or completion vis-à-vis the controller if the processed personal data concerning you are inaccurate or incomplete. The controller must carry out the rectification without undue delay.

9.3 Right to restriction of processing
You may request the restriction of the processing of the personal data concerning you under the following conditions:
• if you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data;
• the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
• the controller no longer needs the personal data for the purposes of processing, but you need them to establish, exercise or defend legal claims; or
• you have objected to processing pursuant to Art. 21 (1) GDPR and it has not yet been determined whether the legitimate grounds of the controller override your grounds.

9.4 Right to erasure

9.4.1 Obligation to erase
You can request the controller to erase the personal data concerning you without undue delay, and the controller is obliged to erase these data without undue delay where one of the following grounds applies:
• The personal data concerning you are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
• You withdraw your consent on which the processing is based according to Art. 6 (1) (a) or Art. 9 (2) (a) GDPR, and there is no other legal ground for the processing.
• You object to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (2) GDPR.
• The personal data concerning you have been processed unlawfully.
• The erasure of the personal data concerning you is required for compliance with a legal obligation under Union or Member-State law to which the controller is subject.
• The personal data concerning you have been collected in relation to the offer of information-society services referred to in Art. 8 (1) GDPR.

9.4.2 Information to third parties
Where the controller has made the personal data concerning you public and is obliged pursuant to Art. 17 (1) GDPR to erase the personal data, the controller—taking account of available technology and the cost of implementation—shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that you, as the data subject, have requested the erasure by such controllers of any links to, or copies or replications of, such personal data.

9.4.3 Exceptions
The right to erasure does not apply insofar as the processing is necessary:
• for exercising the right of freedom of expression and information;
• for compliance with a legal obligation that requires processing under Union or Member-State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
• for reasons of public interest in the area of public health pursuant to Art. 9 (2) (h) and (i) and Art. 9 (3) GDPR;
• for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Art. 89 (1) GDPR insofar as the right referred to in section a) is likely to render impossible or seriously impair the achievement of the objectives of that processing; or
• for the establishment, exercise or defence of legal claims.

9.5 Right to be informed
If you have asserted the right to rectification, erasure or restriction of processing vis-à-vis the controller, the controller is obliged to communicate any rectification or erasure of data or restriction of processing to all recipients to whom the personal data concerning you have been disclosed, unless this proves impossible or involves disproportionate effort.
You have the right to be informed about those recipients by the controller.

9.6 Right to data portability
You have the right to receive the personal data concerning you, which you have provided to the controller, in a structured, commonly used and machine-readable format. You also have the right to transmit those data to another controller without hindrance from the controller to which the personal data were provided, where:
• the processing is based on consent pursuant to Art. 6 (1) (a) GDPR or Art. 9 (2) (a) GDPR or on a contract pursuant to Art. 6 (1) (b) GDPR; and
• the processing is carried out by automated means.

In exercising this right, you further have the right to have the personal data concerning you transmitted directly from one controller to another, where technically feasible. Freedoms and rights of other persons must not be adversely affected thereby.
The right to data portability does not apply to processing of personal data that is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

9.7 Right to object
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you that is based on Art. 6 (1) (e) or (f) GDPR; this also applies to profiling based on those provisions.
The controller shall no longer process the personal data concerning you unless the controller demonstrates compelling legitimate grounds for the processing that override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims.

Where personal data concerning you are processed for direct-marketing purposes, you have the right to object at any time to processing of personal data concerning you for such marketing; this also applies to profiling to the extent that it is related to such direct marketing.
If you object to processing for direct-marketing purposes, the personal data concerning you will no longer be processed for those purposes.

You have the option of exercising your right to object in the context of the use of information-society services—regardless of Directive 2002/58/EC—by means of automated procedures using technical specifications.

9.8 Right to withdraw the data-protection consent declaration
You have the right to withdraw your data-protection declaration of consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

9.9 Automated individual decision-making, including profiling
You have the right not to be subject to a decision based solely on automated processing—including profiling—that produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision:
• is necessary for entering into, or performance of, a contract between you and the controller;
• is authorised by Union or Member-State law to which the controller is subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests; or
• is based on your explicit consent.

However, such decisions must not be based on special categories of personal data referred to in Art. 9 (1) GDPR, unless Art. 9 (2) (a) or (g) applies and suitable measures to safeguard rights and freedoms and legitimate interests have been put in place.
In the cases referred to in (1) and (3), the controller shall take appropriate measures to safeguard rights and freedoms and your legitimate interests, which include at least the right to obtain human intervention on the part of the controller, to express your point of view and to contest the decision.

9.10 Right to lodge a complaint with a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or the place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR.
The supervisory authority with which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Art. 78 GDPR.

Competent supervisory authority for data protection in Bavaria:

Bayerisches Landesamt für Datenschutzaufsicht
Promenade 18
91522 Ansbach
Telephone: +49 (0) 981 180093-0
E-mail: poststelle@lda.bayern.de
Website: https://www.lda.bayern.de/

Alternative dispute resolution:
• EU Online Dispute Resolution: https://ec.europa.eu/consumers/odr/
• Ombudsmann Immobilien IVD/VPB: http://www.ombudsmann-immobilien.net

Note: We are not obliged to participate in consumer dispute-resolution proceedings, but we are willing to seek an out-of-court solution.

10. Amendments to this Privacy Policy
We reserve the right to adapt this privacy policy to ensure that it always complies with current legal requirements or to implement changes to our services in the privacy policy, e.g. when introducing new services. For your next visit, the new privacy policy will apply.